Welcome to Alvys’ help center! We're here to answer your questions.

You can also reach out Support team by clicking on our Alvys messenger widget in the bottom right of your screen when you're logged into Alvys, send an email to [email protected] or give us a call at (619) 782-0122.

We’re available Monday - Friday from 5:00AM - 7:00PM CST and Saturday - Sunday from 7:00AM - 4:00PM CST.

How to use Alvys 📖

Alvys New Client Onboarding Webinar Schedule

New Releases

Setting Up Custom References

How to Add Roles to Loads & Trips

Linehaul Rate Types

Adding Fuel Surcharge Rates

Split Fuel Transactions

Custom Reports Modifications

Setup

Setting Up My Alvys

Getting Around Alvys

How to Add a Custom Domain to Alvys

Adding Users

Overview of User Permissions

Creating Drivers

Adding DOT# as a Subsidiary ID

Adding Fleets

Adding Trucks

Adding Trailers

Assigning Assets to Drivers

Public Load Tracking

Pay Dispatchers

Motor Carrier verification

Dispatch

Creating a Load

Default Equipment

Mileage Sources & Types

Creating Load Templates

Contracted Rates

Automated Data Entry

Dispatching a Load

Managing a Load

Cloning a Load

Dispatch Load Status Definitions

Issuing an E-Check

Adding Accessorials

Releasing a Load to Billing

Rates Widget

Rate Index

Stop Dates and Times

Frequently Asked Questions

What information is required for Alvys to upload my assets for me?

How do I cancel a load?

How do I mark a load as TONU?

Support

Billing

Aging Report

Billing Status Definitions

Batch Invoicing

Paystub Layout Templates

Request Detention Email

Escrow Accounts

Invoice Settings

Driver Pay Improvements

Summary and Detailed Financial Report v1

Tender Documents - Customer Rate Confirmation V1

EDI

EDI - Auto Updates

Integrations

Mobile App

How to Use the Driver Companion Mobile App

IFTA

IFTA Reports