Welcome to Alvys’ help center! We're here to answer your questions.
You can also reach out Support team by clicking on our Alvys messenger widget in the bottom right of your screen when you're logged into Alvys, send an email to [email protected] or give us a call at (619) 782-0122.
We’re available Monday - Friday from 5:00AM - 7:00PM CST and Saturday - Sunday from 7:00AM - 4:00PM CST.
How to use Alvys 📖
Alvys Client Onboarding Webinar Schedule
New Releases
Setting Up Custom References
How to Add Roles to Loads & Trips
Linehaul Rate Types
Adding Fuel Surcharge Rates
Split Fuel Transactions
Custom Reports Modifications
Setup
Setting Up My Alvys
Getting Around Alvys
How to Add a Custom Domain to Alvys
Adding Users
Overview of User Permissions
Creating Drivers
Adding DOT# as a Subsidiary ID
Adding Fleets
Adding Trucks
Adding Trailers
Assigning Assets to Drivers
Public Load Tracking
Pay Dispatchers
Motor Carrier verification
Dispatch
Creating a Load
Default Equipment
Mileage Sources & Types
Creating Load Templates
Contracted Rates
Automated Data Entry
Dispatching a Load
Managing a Load
Cloning a Load
Dispatch Load Status Definitions
Issuing an E-Check
Adding Accessorials
Releasing a Load to Billing
Rates Widget
Rate Index
Stop Dates and Times
Frequently Asked Questions
What information is required for Alvys to upload my assets for me?
How do I cancel a load?
How do I mark a load as TONU?
How do I download data/reports from Alvys?
How do I switch the customer on a load that's already released?
What does the 'Lock Load' option do?
Is there a way to link a trailer to a driver in the dispatch preferences?
Support
Billing
Aging Report
Billing Status Definitions
Batch Invoicing
Paystub Layout Templates
Request Detention Email
Escrow Accounts
Invoice Settings
Driver Pay Improvements
Summary and Detailed Financial Report v1
Tender Documents - Customer Rate Confirmation V1
EDI
EDI - Auto Updates
Auto Acceptance
Integrations
- Accounting
- ELDs and Telematics
- Factoring
- Fuel cards and E-checks
- Load Boards
- Tolls
- Track-and-Trace
- Mileage
- Compliance
Mobile App
How to Use the Driver Companion Mobile App
IFTA
IFTA Reports