If you need to update the customer on a released load in Alvys, there are two available methods to complete this task. Depending on your preference, you can either adjust the load status yourself or request assistance from a live agent through our chat bot.
Navigate to the Management Ribbon:
Open the load and locate the Management ribbon at the top of your screen.
Select "Manage" and Revert the Status:
Click on the Manage dropdown menu, and then choose Revert Status. This action will change the load’s status from Released back to Delivered.
Update the Customer:
Once the load is set to Delivered, you’ll be able to modify the customer information as needed.
Re-release the Load:
After making the necessary changes, you can release the load again to complete the process.
If you prefer not to adjust the load or trip status yourself, you can get help from our support team:
Use the Chat Bot:
Navigate to the chat feature within Alvys and start a conversation with our chat bot.
Choose "Talk to a Person":
Select the Talk to a person option to connect with a support representative. They can assist you with updating the customer without altering the load or trip status.